Refund Policy

At Where Else Media, we are dedicated to providing exceptional service to our valued clients. We kindly request that you carefully review our refund policy prior to engaging with us. When you become a client of Where Else Media, it means you understand and agree to the terms and conditions outlined in this refund policy.

Refunds (in part or in full) will only be considered if we are unable to fulfill our contractual obligation to publish your news story or stories, subject to the following terms:

1. We don’t give refunds for accidental purchases or situations that prevent you from actively participating or publishing articles after making a payment. This policy also applies to similar reasons or events that may hinder your ability to use our services or meet your publishing needs.

2. While we make every effort to ensure that your article meets the editorial guidelines of the publication, we cannot guarantee that it will remain unchanged or undeleted in the future. In the event of subsequent amendments or deletion, we regret to inform you that you will not be eligible for a refund.

3. The pace of writing, editing, and publication depends on how quickly you respond to our questionnaire, provide feedback on initial drafts, and keep the writing process running smoothly. If there are delays due to communication or public holidays, please be aware that we cannot offer refunds or chargebacks based on these factors.

4. We sincerely aim to work together with you to create engaging articles. If you don’t provide approval, requested edits, or timely responses to our messages, we won’t be able to offer a refund. We are dedicated to following the publication plan as agreed upon, and if a particular publication requires changes that you find unsatisfactory, we will do our best to find another suitable option. However, please note that this does not mean you are eligible for a refund.

5. We don’t provide full or partial refunds if you’re unhappy with the content we deliver or if you decide to write your own news stories. We highly recommend working closely with us during the drafting process to ensure effective communication with your target audience.

6. If you hide information about past scams, controversies, or criminal allegations that make it challenging for us to publish your article, and the publication removes the article upon discovering it, we will try our best to publish your story on other news sites that are more accepting in such situations. However, please note that no refund will be provided in this case.

7. If the requested edits conflict with the editorial review policy and cannot be published, we will find an alternative publication for your article. However, please note that in such cases, you will not be eligible for a refund. Instead, we will provide a replacement publication for you.

8. It is important to note that we will not honor requests for defamatory content or false claim content or claims which cannot be validated after payment has been made.

9. Our commitment includes the feauring you or your stories in decided publication. Once the content has been published, goes live, and a a live link has been sent to you, we have fulfilled our obligation. If, due to external factors beyond our control, the article is subsequently removed or the publication/website ceases to exist, we cannot issue a refund, as this does not constitute a breach of contract by Where Else Media.

10. If the client contacts any of our network publications, editors, or contributors regarding the publishing of their work while the project is still active with us, it will be considered a breach of our Terms & Service. As a result, the project will be automatically deemed complete, and the client will not be eligible for a refund.

11. Before your article is published, it’s a good idea to ask for clarification regarding the details of the publication and where it will be placed. However, please keep in mind that we cannot consider refund or replacement requests based on these factors once the article has been published.

12. When you choose our Verification Services for Instagram, Facebook, TikTok, and YouTube, it’s important to know that our responsibility ends once your profile is verified. Once the verification process is complete, we do not provide refunds. After verification, we are not responsible for the usage of your account or anything related to the verified badge.